People Skills
Proactively developing the business leaders of the future …
… from all areas of a financial services organisation
Protecting the future of a business through continually developing the next generation of leaders is important to all commercial organisations, but especially so in the highly regulated financial services sector. And these leaders will come from staff in all areas of the business, not just those in operational/risk management functions.
Whilst we have great strength in training client staff in the ‘hard skill’ areas of financial services risk management, compliance and professional qualifications, we also focus heavily on ‘soft skill’ areas as well. We believe that these ‘soft skills’, such as people management, leadership and coaching/mentoring, are vital to an organization’s ability to make deep use of their ‘hard skill’ training programs.
Training client staff, at all levels, in people management/development skills requires a different skill and experience set from training in the ‘hard skill’ areas. That’s why we use different staff and associates to deliver this area of our portfolio – but all still having a relevant financial service background.
There is a great advantage in coordinating a program of risk management or compliance training with a complementary people development program. This can ensure, for example, that line-managers/supervisors are better equipped to help returning delegates make full use of their newly acquired skills.
Equally though, a people development training program can stand on its own merits by delivering an excellent return through general or specific staff management improvements – that often manifest themselves in greater staff productivity and loyalty.
Finally, a specific leadership skills program can be used to bolster current senior team skills as well as readying the next generation of business leaders.
People Development Programs
Consultancy Matters offers a range of people skill programs covering a broad spectrum of junior, middle and senior management needs, including;
- Assertiveness Training
- Assessing and Understanding Your Emotional Intelligence and its Role in the Workplace
- Delegating for Improved Performance
- High Impact Communication
- Interviewing Effectively
- Leadership Presence
- Managing Conflict
- Managing Your Stress for Increased Energy
- Presentations Skills
- Situational Leadership
- Supervising People
- Thriving in Constant Change
- Understanding Your Leadership Style: Using the MBTI
- Understanding Yourself and Others: Using the MBTI
Our People Development programs are delivered using a blended learning approach, being a mix of classroom, online and private study techniques designed to match the staff’s need with their preferred learning style in the context of their work schedule and geography.
Coaching and Mentoring
Whilst training courses have a clear role to play in improving staff competencies, there is often a need for an additional and ongoing program of support to help bed new knowledge and skills into ‘daily life’.
To help with this, we offer a highly tailored one-on-one coaching/mentoring service to our clients. This isn’t so much about addressing remedial skills/experiential needs as it is about delivering continual improvement in competencies and confidence over a long period of time.
The service is available as either directly delivered to the enrolled individuals or as a ‘train-the-trainer’ program where client staff are equipped to deliver the coaching/mentoring themselves.
Our coaching/mentoring service is available to client staff of all disciplines.
